Mazda's sales in China dropped repeated complaints against quality problem-prone
Mazda in China no longer. Once upon a time, a Mazda 6 let a few Chinese buyers in droves, but now it is gone for good. According to Mazda in its earnings data, Mazda in China in the first three quarters Tension pulley , 125,000 cars in retail sales, up down 15.5%.
Meanwhile, over the past few months, sales of Japanese cars in China a stronger recovery, increases significantly in comparison with last year. In Japanese enterprises in China is just offensive when the Horn, the Mazda brand has not fared well, perhaps its main products, quality has recently been service suffered criticism has a close relationship. In addition to vehicle quality problems, Mazda also was marked by the media in the past few years "in front of novelty and lag behind" label, its light to marketing services.
In March 2010, Mr Zhang, who lives in Henan province local 4S shop purchased a Mazda 6. About opened a month later, when a car wash, washer said the right front door of the car being sprayed with paint, closer inspection found that the right front door of paint and elsewhere there is little deviation, then immediately contacted the 4S shop. Checked by the staff, 4S shop though did not deny that the right front door of the car being sprayed with paint, but due to the car for more than a month away, the shop at the time of delivery without objection by, refusing to acknowledge that paint their determination to, much less take responsibility.
JI is one of Zhangjiagang city, Jiangsu Province, the Mazda 6 owners, he found the leaky trunk lid, and a lot of water still in the trunk, and drove up to 4S shop for repair. But that season is unacceptable, 4S shop for trunk water solution turned out to be at the bottom of its trunk, drilled two holes, the staff's explanation for this is, "even now there is no more water leaking in will flow away from the hole." Because of your Mazda 6 is rubbed against the back door, Xu came to Beijing some 4S shop painting.
After two weeks of waiting finally received notice from pickup, but Xu car find no sprayed paint and rub out her front door two, she asked the 4S shop maintenance again immediately. After repairs again, the door still didn't handle well, and even the vehicle's fuse box is broke. After the third repair, 4S shop and performance Pistons broke. Elementary mistake made Xu had to doubt the 4S shop many times is intentional and not one false step.
Car complaints website statistics, complaints and quality of services for Mazda almost half of all such complaints, and the complaint resolution rate was less than 20%, and among the many automakers arranged countdown. Auto industry insiders book told reporters that the 4S shops and the automakers is a business partnership, but the service shown window as a car manufacturer, if 4S shop service suffered criticism only made manufacturers to shame.
But as automakers, 4S shops in addition to supervise and coordinate the resolution of service disputes, but more 4S shops have some supervisory responsibility. Mazda service supervision to be earnestly 4S shop or owners on its brand recognition will only get low.
